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SHIPPING & RETURNS POLICY
All prices on this website
are in United States Dollars. All online orders are
securely processed using Paypal.
Ordering Offline:
If you prefer, you can place your order and
supply payment details offline via our toll free
telephone or toll free fax numbers.
Order Processing:
If your order is "time sensitive" then please
contact us so that we can confirm a "ship by" date.
Guarantee:
We are confident that you will be very happy
with the products you order from us. However, if for
any reason you are not satisfied with any product
you may return it for a full refund or full store
credit (excluding Shipping & Handling, or any other
processing fees) within 30 days of your purchase.
For copyright reasons, some products may not be
returned (e.g. but not limited to, Video Cassettes).
Shipping Charges:
The rates for
shipping within the contiguous United States and
Canada are calculated automatically. For shipments
to other destinations additional charges may apply.
Returns:
Before making a return, please contact us with all
relevant details. Returns must be made within two
(2) weeks of receiving the goods. All returns must
be in the original condition and returned together
with original packaging and any related materials.
All returns must be shipped pre-paid (depending on
the value, insurance is recommended) and must be by
way of regular mail only, NOT by a courier. On the
accompanying documentation it must be clearly stated
that it is a "product return, not for resale" C.O.D.
returns will not be accepted. The returned
item must be re-packed well.
Damaged in
Shipping:
We ship all merchandise prepaid with insurance. It
is your responsibility to inspect the package for
any "obvious damage" prior to signing for it and
note any damages on the shipping papers before
signing. By signing for a "damaged package", you are
accepting the contents in an "as is" condition and
we cannot be held liable. If the shipment is
refused, or it is shipped to an incorrectly supplied
address, the customer will be charged a 25%
re-stocking fee, plus shipping & handling charges.
Please note:
All duties, taxes and import fees associated with
importing your package, are the responsibility of
the customer. We will not be responsible for
any of these fees. Please check with your local
customs office to verify what, if any, these charges
may be.
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CONTACT US
Any questions or
comments? Please contact us
using one of the methods below.
Tel: + 1 (613) 475-6464
Fax: + 1 (613) 475-4339
NauticalPhotoFrames.com
P.O. Box 1709
Brighton, Ontario
Canada, K0K 1H0
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